Help & Support
Find the answers you need fast!
Energy Insights FAQs
- How much data can I view in the Energy Insights section?
- Where can I charge my EV in Ireland?
- How are my estimated costs calculated?
- How long will it take for me to see my Insights when I have enabled Energy Insights?
- I am a dual fuel customer; can I see my gas and electricity consumption on Energy Insights?
- I have multiple electricity accounts; can I have Energy Insights for all of them?
- Can I opt out of Energy Insights?
- I opted out of Energy Insights; can I enable it again?
- What is the Home Profile?
- What happens if I do not complete the Home Profile?
- How are each of my Estimated Usage Categories calculated?
- What are Usage Alerts and how will I receive them?
- What do “to grid”, “from grid” & “Import” & “Export” mean?
- What does “Estimated Consumption” mean?
- What does “Estimated Generation” mean?
- What does the self-sufficiency percentage mean?
