If you need the supply to stay on – please ensure that you are registered for an account. To register, please call us on 0818 405 405. You will need the MPRN for your property to hand.

Once you provide us with the MPRN, we will know if there is a smart meter plan or standard plan activated. You do not need to provide a meter reading if a smart meter plan has been activated.

We can get you registered for supply and set up a forwarding address for any correspondence. If you don’t call and nobody is registered, we may think the property is vacant and arrange to disconnect the supply. If you want the supply disconnected, please call us.