Be cautious of messages that claim to be from Energia and: 

• Ask for urgent payment or threaten disconnection 

• Request bank or payment details 

• Include unexpected links or attachments 

• Ask you to log in to “verify” your account on a non Energia website 

• Do not match recent activity on your account or usual Energia communications 

 Suspicious activity may relate to emails, text messages, phone calls, or unexpected account-related behaviour.