If you have been with us for a while, then our estimation is likely to have been in line with your previous usage. Your usage may change over time though, so we will still review your payment amount regularly.

If you have recently joined Energia, the Networks will provide us with your usage history after your registration completes and we will be in touch if your payment amount needs to be reviewed.

We will always write to you to in advance of making any changes to your direct debit and if you have any concerns, just get in touch.