Help & Support
Find the answers you need fast!
Pick a Direct Debit & Level Pay FAQ from below:
- What are the direct debit options?
- How do I set up direct debit payments?
- How is my monthly direct debit calculated?
- When will my direct debit come out of my account?
- How do I change my Direct Debit amount?
- How do I change the bank account my Direct Debit is taken from?
- Can I change the date my Direct Debit is taken on?
- Why has my Direct Debit changed?
- What if I miss a Direct Debit payment?
- My Direct Debit payment hasn't been taken out?
- I don't have enough money in my account to cover my Direct Debit.
- When do you review my monthly Direct Debit?
- I have credit on my account. Why has this not been refunded automatically?
- Do I get my bill before my Direct Debit is taken from my account?
- I have not received a bill but my Direct Debit was deducted from my account
- How do I cancel my Direct Debit?
- What if I wish to make additional payments to clear the balance on my account?
- What is Level Pay?
- How can I sign up or switch over to Level Pay?
- What happens when I sign up for Level Pay?
- How do you work out my monthly direct debit amount?
- When will my monthly Level Pay payments be taken?
- Will I still be billed bi-monthly?
- Do I still get charged for all the energy that I use?
- How do I make sure that I only pay for the energy that I use?
- Will my monthly payments ever change?
- My card has been declined