Smart Metering

• VIDEO: See Energia's Smart Half Hourly Customer Journey Explained
• What is a smart meter?
• What does a smart meter look like?
• Why are all meters being replaced?
• Who will carry out the replacement work?
• When will the replacement programme be completed?
• When will I get a smart meter?
• Can I request an early meter upgrade?
• What benefit will I get from a smart meter?
• My meter has been changed. What data is recorded and how is it used?
• Will my data be safe?
• Once fully operational in 2021, what data will be recorded on my smart meter?
• How will the meter send data?
• What data will be collected electronically from my meter and when?
• How do I know if I have a smart meter?
• What is a smart meter tariff?
• How do you get meter readings from a smart meter?
• Will my bill still show meter readings?
• If I have a smart tariff, will the meter reader still call?
• Can I change tariff?
• When is the cheapest time to use electricity when on a smart tariff?
• Can I have a smart gas tariff?
• Does a smart meter use my home WIFI?
• Can I change back to a non-smart tariff after I have moved to smart?
• Will I still receive bi-monthly bills on a smart tariff?