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Most Frequently Asked Questions

Can I pay my bill online?

Our online payment tool Fastpay, allows you to make advance payments to your account, which are then credited off your next bill.  This is a handy way to build up credit, so you're not hit with the full bill all at once.

Note: Fastpay allows for advance payment only, it can't be used to pay a bill that has already been issued.

How is my bill calculated?

ESB Networks and Bord Gáis Networks read the electricity and gas meters four times a year. If we do not receive a meter reading, we estimate your bill, based on previous usage. You can improve the accuracy of your bills by submitting a meter reading yourself. Read our instructions on how to read your meter.

Will I receive one bill for both electricity and gas?

Electricity and gas are billed separately in line with the billing cycles of ESB Networks and Bord Gáis Networks.  If you are a Dual Fuel customer, you will receive two separate bills and each payment will be taken separately.

My bill looks complicated - can you help me read it?

We realise that your bill may look a little different from your previous provider, so we've explained everything here Understanding Your Bill.

How can I reduce my bills?

There are lots of ways to reduce energy usage in your home. Take a look at our Energy Saving Tips. You can also receive discounts on your bill if you pay by direct debit or sign up for online billing. 

I am struggling to pay my bill, what can I do?

The first thing to do is contact us as soon as you start having difficulty paying your bill. The sooner we know there’s a problem, the sooner we can find a solution. We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. This may involve the installation of a prepayment meter for debt management.  If requested by you, we will engage with third party agencies or charities to find a solution and we will treat your information in strict confidence.

In accordance with the EAI Energy Engage Code, Energia will never disconnect a customer who engages with us to find a payment solution.