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Most Frequently Asked Questions
Can I pay my bill online?
Our online payment tool Fastpay, allows you to make advance payments to your account, which are then credited off your next bill. This is a handy way to build up credit, so you're not hit with the full bill all at once.
Note: Fastpay allows for advance payment only, it can't be used to pay a bill that has already been issued.
How is my bill calculated?
ESB Networks and Bord Gáis Networks read the electricity and gas meters four times a year. If we do not receive a meter reading, we estimate your bill, based on previous usage. You can improve the accuracy of your bills by submitting a meter reading yourself. Read our instructions on how to read your meter.
Will I receive one bill for both electricity and gas?
Electricity and gas are billed separately in line with the billing cycles of ESB Networks and Bord Gáis Networks. If you are a Dual Fuel customer, you will receive two separate bills and each payment will be taken separately.
My bill looks complicated - can you help me read it?
We realise that your bill may look a little different from your previous provider, so we've explained everything here Understanding Your Bill.
How can I reduce my bills?
There are lots of ways to reduce energy usage in your home. Take a look at our Energy Saving Tips. You can also receive discounts on your bill if you pay by direct debit or sign up for online billing.
I am struggling to pay my bill, what can I do?
The first thing to do is contact us as soon as you start having difficulty paying your bill. The sooner we know there’s a problem, the sooner we can find a solution. We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. This may involve the installation of a prepayment meter for debt management. If requested by you, we will engage with third party agencies or charities to find a solution and we will treat your information in strict confidence.
In accordance with the EAI Energy Engage Code, Energia will never disconnect a customer who engages with us to find a payment solution.
Call us and speak directly to one of our customer service advisors on 1850 405 405, Monday - Friday, 9am - 5pm.