Help & Support
Find the answers you need fast!
Pick an FAQ category you need help with:
- Moving house
- Billing
- Meter Readings
- Energy Insights
- Customer Support
- Smart Metering
- Energia Rewards
- Faults and Emergencies
- Online Account
- Direct Debit & Level Pay
Handy Customer Guides & Helpful Video Content
Energia Welcome Book
Energia Welcome Book
Your welcome book is sent to you in the post with your welcome letter, find a copy of it here.
View Welcome Book
/globalassets/help--support-page/energia_domestic_welcome_pack_screen_20210806.pdf
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Energia Customer Charter
Energia Customer Charter
Energia Customer Charter
View Customer Charter
/globalassets/help--support-page/3520-energia-customer-charter_aug-21.pdf
How to take a meter reading
How to take a meter reading
Regular meter reading submissions will help to keep your bills accurate. Learn about the easiest ways for you to take and submit a meter reading.
Find out more
/help-support/meter-readings/how-to-take-and-submit-a-meter-reading/
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Handy Energy Saving Tips Guide
Handy Energy Saving Tips Guide
We've created this handy guide for you with some quick wins and tips that are easy to implement in your home, to help you save energy and money. In the long term you'll become more energy aware. Some of these simple tips also contribute to helping reducing carbon emissions, so it's a win win for you and the environment.
Get energised & save!
https://www.energia.ie/customer-area/home-energy-efficiency-tips
Please log in to your Energy Online account to contact us via email.
If you need to speak to someone about your account you can chat to an advisor by calling us on:
0818 405 405
We're here Monday to Friday 9am - 5pm
All calls are recorded for training purposes.
Are you experiencing a loss of power supply?
If your electricity goes off, you need to contact ESB Networks 24-hour Emergency Line on 1800 372 999.
What should I do if I smell gas?
If you smell gas, you should contact Gas Networks Ireland immediately on their 24-hour Emergency Line 1800 20 50 50.
Calls to 1800 numbers cost no more than local Irish mobile an landline calls & are often included in free minutes. Calls recorded.
