Energy OnlineFrequently asked questions about your online account

Energy Online FAQs

Why can I not submit a meter reading?

You may enter test meter readings at any time through our online Bill Calculator to keep track of your energy costs. However we can only accept your reading for billing purposes at specific times which are outlined on the Submit Meter Reading page.

I’ve registered my online account at Energy Online, but when I log in to the Home page, it says “No Service” beside my electricity or gas account – what does this mean?

The full process of switching your gas or electricity account can take up to 2-3 weeks. We have to wait for ESB Networks or Bord Gais Networks to confirm you as our customer before your account with us is fully live.

I received my bill but it doesn't match what I submitted through Energy Online, why is this?

The reading that you submit through Energy Online can only provide an indication of your bill total. If a meter reader from ESB or Bord Gáis has collected a reading from your address, this will take precedence over the reading submitted online and this can cause slight variances in the bill amount.