Pick a Direct Debit & Level Pay FAQ from below:

• What are the direct debit options?
• How do I set up direct debit payments?
• How is my monthly direct debit calculated?
• When will my direct debit come out of my account?
• How do I change my Direct Debit amount?
• How do I change the bank account my Direct Debit is taken from?
• Can I change the date my Direct Debit is taken on?
• Why has my Direct Debit changed?
• What if I miss a Direct Debit payment?
• My Direct Debit payment hasn't been taken out?
• I don't have enough money in my account to cover my Direct Debit.
• When do you review my monthly Direct Debit?
• I have credit on my account. Why has this not been refunded automatically?
• Do I get my bill before my Direct Debit is taken from my account?
• I have not received a bill but my Direct Debit was deducted from my account
• How do I cancel my Direct Debit?
• What if I wish to make additional payments to clear the balance on my account?
• What is Level Pay?
• How can I sign up or switch over to Level Pay?
• What happens when I sign up for Level Pay?
• How do you work out my monthly direct debit amount?
• When will my monthly Level Pay payments be taken?
• Will I still be billed bi-monthly?
• Do I still get charged for all the energy that I use?
• How do I make sure that I only pay for the energy that I use?
• Will my monthly payments ever change?
• My card has been declined